Terms & Conditions

Terms and Conditions

Effective Date: October 26, 2026
Company: One With Digital LLC (“One With Digital,” “we,” “our,” or “us”)
Location: Kent County, Michigan
Website: www.onewithdigital.com

By accessing our website or engaging our services, you (“Client,” “you,” or “your”) agree to the following Terms and Conditions. Please read them carefully before using our website or entering into a service agreement.

1. Website Use & Educational Content

The One With Digital website and any digital properties operated by One With Digital are intended to provide information about our digital marketing, web design, advisory, and related services. By using this site, you agree not to:

  • Engage in any activity that disrupts or interferes with website operations.
  • Copy, distribute, or reuse any materials, images, or code without written permission.

All content, including text, images, graphics, and layout, is the intellectual property of One With Digital (or its licensors) and protected under copyright law. Any articles, calculators, dashboards, or interactive tools provided on our websites are for general informational and educational purposes only and do not constitute legal, financial, tax, medical, or professional compliance advice. We may use cookies and analytics tools (such as Google Analytics) to improve site performance. By using our website, you consent to this use.

2. Services

One With Digital provides professional digital marketing and advisory services including (but not limited to):

  • Website Design, Development & Maintenance
  • Search Engine Optimization (SEO) & Local SEO
  • AI Search Visibility (GEO/AEO), Workflow Automation & Business Dashboard Advisory
  • Digital Marketing Strategy & Content Creation
  • Email Marketing & CRM Automation
  • Social Media Management
  • Paid Advertising (Google Ads, Social Ads, etc.)

The specific scope, deliverables, and timelines for any project will be defined in the applicable proposal or agreement.

3. Payments and Fees

All projects are billed on a fixed-fee or monthly retainer basis, as outlined in your proposal.

  • A 50% deposit is typically required before project initiation.
  • Remaining balances are due upon completion or as otherwise agreed.
  • A $35 late payment fee applies to overdue invoices.
  • A $50 fee applies to returned checks.
  • Out-of-scope work is billed at $125/hour, tracked in 15-minute increments.

Work on unapproved revisions, additional requests, or new project components will not begin without written authorization.

4. Ownership, Licensing, Client Media & AI-Assisted Deliverables

Upon full payment, the Client owns the final human-authored deliverables (e.g., custom website layouts, original copy, and configurations) produced by One With Digital for the project, subject to the following terms:

  • Third-Party Assets: Stock images, fonts, plugins, and design assets licensed through Canva Pro or other third-party platforms are subject to their respective license terms. Clients may not reuse or resell these assets outside the scope of their original project.
  • AI-Assisted Content & Intellectual Property Disclaimer: One With Digital may use generative and assistive AI Tools during research, ideation, drafting, coding, video/image generation, or optimization. Under current U.S. copyright law and U.S. Copyright Office guidance, purely AI-generated material may not be eligible for copyright registration or exclusive ownership, and AI models may generate similar outputs for other users. Upon full payment, One With Digital assigns to the Client whatever rights, title, and interest One With Digital legally holds in the final deliverables, on an “AS IS” basis without any warranty of copyrightability, exclusivity, or non-infringement with respect to AI-generated components.
  • Client-Supplied Materials & Releases: Client warrants that it owns or holds all necessary rights, licenses, permissions, and signed likeness or minor releases for all photos, videos, logos, trademarks, testimonials, and data supplied to One With Digital or requested for publication.
  • Ongoing Software Renewals: If One With Digital pays for third-party plugin, software, or platform renewals as part of ongoing services, these payments will cease if the Client terminates services.

5. Revisions and Scope Changes

Each project includes 2–3 rounds of revisions. Additional revisions or changes outside the agreed-upon scope will incur additional costs and may affect timelines. All new work requires prior written approval.

6. Cancellation and Refunds

One With Digital is committed to client satisfaction. If at any point you are not satisfied with our services, we will make every reasonable effort to address your concerns. If the issue cannot be resolved, a pro-rata refund will be issued for any unused portion of the contract period.

Cancellations must be submitted in writing. All work completed up to the date of cancellation will be billed and is non-refundable.

7. Client Responsibilities

To ensure timely and accurate project execution, clients agree to:

  • Provide required content, materials, approvals, and feedback promptly.
  • Maintain regular communication throughout the project and promptly notify One With Digital of any changes to Client’s pricing, business hours, service areas, licensing, or regulatory requirements.

Delays in providing information or approvals may result in adjusted delivery timelines.

8. Confidentiality, Credentials & Regulated Data Restrictions

Both parties agree to maintain confidentiality regarding proprietary information, including non-public business data, client lists, financial KPIs, and marketing strategies. This obligation remains in effect after the completion or termination of services.

  • Safe AI, Cloud & Credential Handling: One With Digital will not knowingly input Client’s non-public trade secrets or raw customer lists into public consumer AI models that train on user inputs. When Client authorizes One With Digital to access websites, hosting, analytics, advertising, CRM, or accounting/financial dashboard platforms, One With Digital may store and use authorized credentials, OAuth tokens, and scoped service accounts within encrypted vaults and automated maintenance, reporting, or publishing workflows to perform contracted services.
  • No-BAA & Prohibition on Unapproved Regulated Data: Unless expressly agreed in a separate, signed Data Processing Agreement (DPA) or Business Associate Agreement (BAA) executed in advance, One With Digital’s websites, forms, inbox automations, and AI workflows are not HIPAA-regulated or PCI-compliant environments. Client agrees not to transmit or route regulated personal data—including Protected Health Information (HIPAA/PHI), raw payment card numbers (PCI), Social Security numbers, or unencrypted personal bank credentials—to One With Digital via website forms, email, or connected databases. Incidental storage or transmission of end-user form submissions during routine website hosting, database backups, or plugin maintenance does not create a BAA or make One With Digital a Business Associate, and Client assumes full responsibility for the compliance of its own data collection practices.

9. Limitation of Liability & Performance Disclaimers

One With Digital’s total liability for any claim related to services provided shall not exceed the total fees paid by the Client for the specific project (or, for recurring retainers, the fees paid during the three months immediately preceding the claim).

We are not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, reputational harm, third-party platform suspensions, or business interruption. No guarantees are made regarding specific SEO rankings, website traffic increases, advertising performance outcomes, or how third-party AI platforms, answer engines, or large language models (such as ChatGPT, Google AI Overviews, Perplexity, Gemini, or Copilot) cite, rank, or describe the Client’s business.

10. Software and Third-Party Licensing

All third-party tools, software, APIs, and assets used in our projects (e.g., Canva Pro, WordPress plugins, Google services, hosting, CRM, social scheduling, accounting, and AI providers) are governed by their respective licensing agreements and terms of service. One With Digital is not responsible for service outages, model or algorithm changes, API deprecations, or security incidents originating from third-party providers. Clients are responsible for maintaining renewals and compliance after the end of the project or service term.

11. Artificial Intelligence (AI) Usage, Automated Workflows & Client Verification

To deliver efficient, modern digital marketing services, One With Digital utilizes both human-reviewed workflows and automated AI workflows (such as recurring social media scheduling, blog/content publishing, email nurture sequences, inbox triage, SEO/website maintenance checks, and KPI dashboard reporting) configured with client-specific brand and accuracy guardrails, unless the Client opts out in writing prior to project commencement.

  • Client Responsibility for Factual & Regulatory Verification: AI and automated systems are probabilistic and can occasionally produce inaccurate, incomplete, outdated, or misstated details (“hallucinations”). While One With Digital applies brand guardrails and human oversight, the Client is the subject-matter authority on its own business and industry. The Client is responsible for reviewing, verifying the factual accuracy of, and ensuring industry/regulatory compliance for deliverables and published content—including website copy, blog posts, social posts, advertisements, email campaigns, pricing, credentials, and legal, medical, real estate, insurance, or financial statements.
  • Batch Schedules & Ongoing Monitoring: Client’s approval of a deliverable, content calendar, batch queue, template, or recurring automation scope authorizes scheduled publication and constitutes confirmation that the underlying business facts are accurate and compliant. For automated or recurring publishing workflows, Client agrees to monitor published content and promptly notify One With Digital of any needed corrections, which One With Digital will promptly update or remove.
  • Indemnification: Client agrees to defend, indemnify, and hold harmless One With Digital LLC from any third-party claims, regulatory penalties, intellectual property disputes, or liabilities arising from (i) materials, media, data, or instructions supplied by the Client, (ii) factual claims, industry compliance, or representations in deliverables approved, queued, or left live by the Client, (iii) unapproved transmission of regulated data (such as PHI/HIPAA or PCI data), or (iv) Client’s independent modification or use of deliverables.

12. Maintenance and Support

Unless otherwise stated in a signed agreement, One With Digital is not responsible for hosting, security, or software updates after project delivery. Ongoing maintenance plans are available and recommended to ensure optimal performance and security.

13. Termination of Services

One With Digital reserves the right to suspend or terminate services for non-payment, breach of terms, or unethical conduct. Upon termination, all outstanding invoices must be paid in full before transfer of project files or assets.

14. Governing Law

These Terms and Conditions shall be governed by and construed under the laws of the State of Michigan. Any disputes will be resolved exclusively in the courts of Kent County, Michigan.

15. Acceptance of Terms

By using our website, signing a proposal, approving work, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

One With Digital LLC
Grand Rapids, MI
(517) 861-1067
Info@OneWithDigital.com